Module 11: Being a Leader, Roles of an Effective Supervisor

 

 

 

Course Description

In this course participants will learn what it means to be a supervisor and how to be effective. This course goes into the details of being a Supervisor and includes the roles, the expectations and how to effectively communicate, delegate, and motivate workers. But first there must be an understanding of your style as a Supervisor. This is fun and sometimes eye opening experience for the new supervisor and/or the middle manager. Upon successful completion of the module exam a Certificate of Achievement will be issued.

 

 

Click on the image below to preview the following excerpts:

 

 

 

Course Outline

• Chapter 1
  • Introduction
  • Learning Objectives
• Chapter 2 - Supervisory Skills
  • The Supervisor
  • Supervisory Skills
  • Exercise 1 – Leadership
  • Leadership
  • Leadership Styles
  • Leadership Points
  • Exercise 2 – Leadership
  • Communication
  • Communication Barriers
  • Motivation
  • How to get the most from Employee
  • Exercise 3 - Motivation
  • Factors That Help to Motivate a Team
  • Delegation
  • Delegation Guidelines
  • Decision Making/Problem Solving
  • Managing Change
  • Forced Change
  • Exercise 4 – Change
  • Training
  • Plan and Prepare
  • Deliver the Program
  • Evaluate and Follow-up
  • Time Management
  • Task List
  • S.W.O.T
  • Elements of a Good Plan
  • Do’s and Don’ts
  • Core Competency
• Chapter 3 - Health and Safety Obligations
  • Introduction
• Chapter 4 - Legislation
  • Legislation
  • Criminal Code of Canada
  • Exercise 5 - Legislation
• Chapter 5 - Health & Safety Enforcement
  • Reward
  • Discipline
  • Supervisors Ten Commandments
  • It can be a Real Zoo Out There
• Chapter 6 – Additional Resources
  • Contacts
  • Final Exam

Course Completion

To successfully complete the course, students have 3 attempts to achieve 80 % or higher on the exam. Upon completion of this course the participant receives a printable Certificate of Achievement.

Course Price:

$150.00 + GST