Claims Management and Effective Return to Work

 

 

 

 

Course Description

In this course participants will learn about effective management of worker claims and returning to the workplace. Topics covered include: understanding what disability management is all about, how to start to build an effective return work program, what 'duty to accommodate' means for you and your organization, how the WCB views your injured workers to better understand the benefit entitlements, and how you can build infrastructure that will help your company in disability management.

 

 

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Course Outline

• Chapter 1
  • Introduction
  • Module outcomes
• Chapter 2
  • Exercise 1 – Integration
• Chapter 3
  • Wellness Chart
• Chapter 4
  • Disability Management
• Chapter 5
  • Benefits of Effective Claims Program
• Chapter 6
  • Why have a Disability Management Program
• Chapter 7
  • Building an Effective Program
• Chapter 8
  • Step 1 – Joint Labour Management Committee
• Chapter 9
  • Step 2 – Administering the Program
• Chapter 10
  • Step 3 – Evaluate the Needs of the Workplace
• Chapter 11
  • Legislation
• Chapter 12
  • Income Replacement and Benefits Plans
• Chapter 13
  • Step 4 – Establish Policies and Procedures
• Chapter 14
  • Step 5 – Roles and Responsibilities
• Chapter 15
  • Step 6 – Develop a Database
• Chapter 16
  • Step 7 – Define Hierarchy of Return-to-Work Options
• Chapter 17
  • Step 8 – Identify Milestones
• Chapter 18
  • Step 9 – Develop Return-to-Work Strategies
• Chapter 19
  • Modified Work
• Chapter 20
  • Modified Work Procedures
• Chapter 21
  • Exercise 5 – Modified Work Scenarios
• Chapter 22
  • Step 10 – Measure, Monitor and Improve
• Chapter 23
  • Step 11 – Develop Communication Strategies and Tools
• Chapter 24
  • Duty to Accommodate Part 1
• Chapter 25
  • Duty to Accommodate Part 2
• Chapter 26
  • Grounds of Decimation
• Chapter 27
  • Undue Hardship
• Chapter 28
  • Bona Fide Occupational Requirement
• Chapter 29
  • Bona Fide Occupational Requirement Test
• Chapter 30
  • Reasonableness
• Chapter 31
  • Accommodating Disabilities Part 1
• Chapter 32
  • Accommodating Disabilities Part 2
• Chapter 33
  • Accommodating Disabilities Part 3
• Chapter 34
  • Exercise 7 - Accommodation
• Chapter 35
  • Employee Assistance Programs Part 1
• Chapter 36
  • Employee Assistance Programs Part 1
• Chapter 37
  • Employee Assistance Programs – Troubled Employees
• Chapter 38
  • Employee Assistance Programs – Symptoms of Troubled Employees
• Chapter 39
  • Exercise 8 – Case Study
  • Additional Resources
  • Study Guide
  • Contacts
  • Final Exam

Course Completion

To successfully complete the course, students have 3 attempts to achieve 80 % or higher on the exam. Upon completion of this course the participant receives a printable Certificate of Achievement.

Course Price:

$150.00 + GST